Terms of Service

Custom orders

• All garments are custom made to order, based on your approved design, confirmed fabric choice and final measurements.
• Production begins only after full payment and written confirmation of design, measurements and materials.
• Any request for design, fabric or measurement changes after production begins may attract additional costs and extend the timeline.
• Clients cannot change design, fabric or measurements after pattern production begins.

Consultations

• A consultation is required for all custom designs. The consultation fee is shown when you book.
• The fee covers two (2) sketch options and one (1) revision. Additional sketches or revisions attract a new consultation fee.
• Consultation fees are non-refundable and non-transferable.

Design process

• Sketches and design options are delivered within 14 working days after the consultation.
• Rushed design processes requested by the client waive liability for fit errors, design variations, and garments not appearing identical to sketches.
• Concerns not raised before the invoice is issued are deemed invalid.

Payments

• Invoices are valid for 3 days from issue. Any delay may result in a revised (higher) invoice.
• Late or partial payments do not start production.
• Delays in payment may extend the production timeline.
• Express production attracts an additional 30% surcharge.

Production timelines

Standard orders:

• Standard bespoke production: 15 weeks after all conditions are fulfilled.
• Ready-to-wear: 14 working days.
• Capsule collections: 8 weeks.

Express orders

• A minimum of 8 weeks.
• Attracts a 30% surcharge.
• May exclude a toile sample and creative experimentation.
• Express orders cannot be cancelled once payment is made.
• By confirming an express order, the client waives liability for fit concerns or design variance.

Cancellations

• Orders cancelled within 24 hours of payment attract 30% forfeiture.
• Orders cancelled after 24 hours attract 100% forfeiture.
• If your event is cancelled for any reason outside your control, full payment remains due.

Alterations

• Alterations are only allowed during scheduled fittings.
• Any changes requested after pickup or delivery attract a fee and depend on availability.
• House of Marvee does not guarantee post-production alterations.

Ownership and intellectual property

• All sketches, designs, concepts and garments remain the intellectual property of House of Marvee.
• Copying, reproduction or external recreation is prohibited without written consent.
• Legal action will be taken for infringement.

Force majeure

House of Marvee is not liable for delays caused by events beyond its control, including natural disasters, supplier delays, strikes, pandemics, public unrest or government restrictions. Revised delivery dates will be communicated where necessary.

Legal agreement

Your payment constitutes full acceptance of these Terms of Service and forms a binding agreement governed by the laws of the Federal Republic of Nigeria.