Refund Policy
Each garment produced by House of Marvee is custom-made, designed and hand-crafted specifically for you. As such, all sales are final.
No returns or exchanges
- Due to the custom nature of our garments, we do not accept returns, refunds or exchanges under any circumstances.
- Payments are non-refundable and non-transferable.
Design and fit
- Clients are required to review and approve all design sketches, fabrics and measurements before production begins.
- We encourage clients to attend all fitting appointments for best results.
- House of Marvee will not be responsible for fit issues if fittings are missed, measurements are self-submitted, or the client chooses not to attend scheduled sessions.
Alterations
- Alterations requested after garment completion or delivery are available at an additional cost starting from USD 200 or its naira equivalent.
- Alterations are the client’s responsibility once the garment has left our atelier.
Damaged or faulty garments
- If there is a manufacturing defect (not caused by incorrect measurements or client handling), please contact us within 48 hours of receipt.
- Our team will assess the issue and determine a suitable resolution.
Questions? Email info@marvee.org or call +234 813 021 4863.